RETURN & EXCHANGE POLICY
Exchanges or refunds must be returned to our office within 7 days of postage (21 days for orders outside of Australia). Any items returned after those dates will be exchanged or given a refund at the discretion of Swimwear Shop.
ALL ACCESSORY ITEMS CANNOT BE EXCHANGED OR REFUNDED - THIS INCLUDES ALL JEWELLERY & SHOE ITEMS
ALL SALE ITEMS ARE NON REFUNDABLE - ONLY EXCHANGE OR STORE CREDITS WILL BE ISSUED ON SALE ITEMS Swimwear Shop reserve the right to refuse a customer if they are deemed to be requesting excessive returns or exchanges. All returned items must be in their original condition with original tags and gusset protector intact (no exceptions). All returned item/s must not be soiled, mishandled, abused, laundered and must be returned with all original swing tags. As a precaution please wear an undergarment when you try on the item. If any garment is returned not in its original condition no exchange or credit will be issued and the purchaser will forfeit all claims. There is no shipping fee for the first exchange. As you pay the cost of shipping the item back to us, we cover the cost of shipping the exchange to you. If you require several (more than 1) exchange for the one order, the standard shipping fee will apply after the first exchange.
We recommend all packages with exchanges/returns be insured. We hold no responsibility for lost or damaged items. EXCHANGES Defective Merchandise will be replaced with the same item of the original order. We will refund return postage costs and no additional postage will be incurred by the purchaser. Items received after 7 days will only be accepted at our discretion (14 days for international customers). When returning an item for exchange, the customer is responsible for all postage costs. We reserve the right to recover any costs charged to us on the return of any item to Swimwear Shop. These costs will be charged to your original nominated credit card. REFUNDS If you prefer a refund rather than an item exchange, please indicate in the box on your Return & Exchanges Form. This form must be included with all returned items. Once the form and items have been received and the items have been thoroughly checked that they have not been worn with all the tags and hygiene strips still in place, a refund will be issued. ACCESSORY & SALE ITEMS ARE NON-REFUNDABLE Shipping and handling charges will not be refunded for returns. (This does not apply for defective items being returned. In this case postage will be refunded and no additional postage will be incurred by the purchaser). If your original purchase was made with a credit card, your refund will be issued to the same card account. Please allow 30 - 60 days for the credit to appear on your statement. If your original purchase was paid by cheque we will post your refund to you by cheque. In regard to International Customers please email us or notify us on the returns form which method of shipping you would prefer for your return, Standard (no charge) or Express Courier (charges apply). Enclose the form, along with a copy of the original invoice and item/s. Contact us via e-mail to notify us of your return at sales@swimwearshop.com.au that way we can ensure that your exchange is in stock and we will place the item/s on hold for you. If the item is not available, we will email you and offer you a refund or the option to select another item. POSTAL ADDRESS Swimwear Shop If a street address is needed for any returns please contact us.
RETURN & EXCHANGE PROCEDURES
Complete and return the enclosed Return & Exchange Form, clearly indicating size and colour of your exchange. All returns and exchanges will only be accepted with a completed form.
Please send your return or exchange to:
PO Box 1761
Noosa Heads QLD 4567
AUSTRALIA
